After your annual benefits open enrollment (OE), one smart next step is to ask employees how it went. A short survey can give you valuable insight into what worked, what didn’t, and how to make your next open enrollment even better.

Below are suggested employee benefits survey questions you can mix and match based on your goals.

Employee Open Enrollment Survey Questions

Communication & Education

• How would you rate pre-enrollment communications (too much, too little, or just right)?
• How do you prefer to receive benefits information (email, printed materials, meetings, or in another way)?
• Did you clearly understand your benefit options? If not, what was missing?
• Were the tools or resources that were provided helpful?

Plan Options & Coverage

• Were you offered enough benefit choices?
• Was anything missing (carrier, plan type, or benefit option)?
• Were your personal or family needs addressed?

Costs & Transparency

• Were your potential costs clearly explained?
• Do you understand what you’ll be paying for coverage?
• Do you feel your share of the costs is reasonable?
• Were copays and deductibles clearly communicated?

Enrollment Experience

• If you enrolled online, was the platform easy to use?
• Did the open enrollment process meet your expectations?
• How would you rate your overall open enrollment experience (on a scale of 1–10)?
• How confident do you feel about the benefit choices you made?

Open Feedback

• What additional information or resources would have been helpful?
• Is there anything else you’d like to share?

Why Employee Feedback Matters

Employee feedback helps your HR team identify opportunities to improve communication, simplify the enrollment process, and fine-tune your benefits strategy for next year.

It can also be valuable to share this feedback with your employee benefits broker. Many brokers use employee input to improve future open enrollment meetings, presentations, and plan recommendations.

Talk With Your Broker

If employee feedback suggests your benefits package could offer more flexibility or choice, talk with your broker about CaliforniaChoice.

CaliforniaChoice delivers:

• Seven health plans and 100+ benefit options.
• Medical, Dental, Vision, Chiropractic, and Life coverage in one program.
• More access to doctors, specialists, and hospitals.
• Cost control, value-added extras, and simplified billing.

Don’t have a broker? We make it easy for you to find one on our website.