Our Support & Resource Center


In these challenging times, we have some good news.

Congress approved, and President Trump has signed, a $2 trillion Coronavirus stimulus bill to help small businesses and others coping with the COVID-19 pandemic.

The new legislation includes the “Keeping American Workers Paid and Employed Act,” which provides $350 billion in Small Business Administration (SBA) loans to assist employers who keep employees on payroll and pay rent and insurance premiums.

For more information, or to apply for a loan, please visit the SBA website.

If you decide to pursue an SBA loan, we encourage you to speak with a tax professional to better understand the implications for your business. Be well and stay safe.

The U.S. Senate passed a $2 trillion Coronavirus stimulus bill last night designed to provide economic relief to all Americans.

The bill is with the U.S. House of Representatives and will route to President Trump for his signature; the bill is expected to get approved tomorrow.

Included in the bill is the “Keeping American Workers Paid and Employed Act,” which provides $350 billion in loans for small businesses to cover salary, wages, and benefits worth 250% of an employer’s monthly payroll, with a maximum loan of $10 million.

Businesses with fewer than 500 employees will be able to work with the Small Business Administration to get more information and apply for a loan. Loans will be forgiven for qualifying groups who use their loan to keep employees on payroll, pay rent and insurance premiums, and other guidelines in the law. Please consult your tax professional with questions.

For a copy of the details before the House of Representatives, click here. We encourage you to review the information on the Small Business Administration website and we will share more information as it becomes available.

As concerns regarding COVID-19 grow, we are committed to keeping our employees and customers safe, and continuing to service you and your employees. Therefore, while we are open for business, we are mobilizing our operation, where possible, and restricting visitors to our office effective immediately.


How This Temporary Change Affects Your Monthly Payment

At this time, we ask that you pay your monthly bill online rather than mailing it or dropping off a check at our office. This ensures your payment will be processed quickly and prevents possible delays resulting from any business impact due to the current public health crisis.

If you have not already, please go to calchoice.com and register. Once you have registered, you can:

If you have questions about your account or need help setting up automatic payments, please call our Customer Care Team at 800.558.8003, Monday through Friday, 8:00 a.m. to 5:00 p.m.

We wish you good health and thank you for placing your business with us.



Stay Updated with Our Carrier Partners

You may have employees wondering how their health plan is responding to COVID-19. The links below provide you with information, by carrier. Please feel free to share with your employees.

If employees prefer to contact their carrier directly, they can use the number on the back of their member ID card.

In the midst of the COVID-19 virus outbreak, many companies, both large and small, have begun implementing work-from-home policies.

Among them are Google, Microsoft, Spotify, Apple, Twitter, the list goes on. Many companies even took a step further step by closing their brick-and-mortar stores, like Apple and Nike.

If you’re thinking about having your employees work from home in an effort to help prevent the spread of the virus, you need to figure out how to keep them on track.

Here are a few tips:


Keep their environment in mind

With many school districts shutting down, it is important for managers to be mindful of their employees’ home environment. Parents, for example, might have more difficulty working from home when kids are present, while others might have pets that are often a distraction. Some employees might not have a designated office area in their homes from which to work, so being understanding of their situation is crucial.



It is crucial you and your team keep an open line of communication to keep everyone updated on projects and deadlines. Use email, Skype, Slack, Hangouts, or whatever app your company prefers.


Avoiding loneliness

Working from home is not a reason you shouldn’t hold meetings with your team. Help keep them motivated and push their productivity button by making them feel as if they were in the office. Holding meetings with video calls is a good way to keep employees engaged.


Team unity!

At every stage of the process, inform your employees about company updates regarding work policies, including information shared from their health care providers, to reassure them of your business unity.


Healthcare updates

If you offer health insurance to your employees, learn about the updates they put out that might affect your employees.

If you are a CaliforniaChoice member, please check this post with updates from our carriers:


Do your research

Below are a few links to other articles and posts about implementing work-from-home policies; we encourage you to review and share the information:

My boss says I have to work from home because of coronavirus pandemic. Do I have to?

Suddenly working at home? We’ve done it for 22 years—and have advice

Use these 6 tips for better video calls while working at home

8 Tips To Make Working From Home Work For You

As concern grows regarding the Coronavirus (COVID-19), please know the team at CHOICE Administrators is committed to providing a safe environment for our employees and visitors to our office, and ensuring business continues as usual.

However, in the event of a serious disruption to the market, we have a Business Continuity Plan in place. Our business operations supporting CaliforniaChoice and ChoiceBuilder will continue and your employees will have access to the health care they need.

For details on what our health plan partners are sharing with members, please see below:

Stay safe – steps to protect you and your employees

Keeping your business healthy is key. In alignment with the Centers for Disease Control and Prevention, be sure to remind your employees to:

We wish you good health and thank you for placing your business with us.

Remember, you can manage your account at www.calchoice.com or www.choicebuilder.com: